About
Learn what it takes to work at one of the airline industry's most visible airport positions and obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport.
Who should attend
Airline passenger service staff Ground Handling Agents’ passenger services staff Airport operators staff providing passenger services Civil Aviation Authorities staff providing passenger services Anyone wishing to start a career as a Passenger Service Agent
What you will learn Upon completing this course you
Understand how airlines and airports operate in relation to the provision of passenger services Learn about passenger and baggage check-in and boarding procedures, including passengers with special needs Interpret the respective regulatory requirements related to passenger and baggage transport.
Course content
Introduction to airport and airline operations Computer Reservations (CRS) and Departure Control Systems (DCS) functions.
Course Duration
This course requires approximately 45 hours of study to be completed in 12 months.
Certificate awarded
After successfully passing the final exam. You will get a Certificate of International Recognization.
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